Call Center Agent

  • Charlotte, NC 28202
  • Verified
Annual Salary
Not Disclosed

Job Description

The Call Center Agent serves as a bridge between CATS and the citizens of Charlotte, answering questions pertaining to bus routes, pass sales, customer inquiries, and complaints. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The Customer service division for CATS fields thousands of calls weekly.